This pre-order policy applies to every order placed on feelcosy.co that contains a pre-order item. It supplements our Terms and conditions and Return policy. Your statutory rights as a consumer are not affected by anything in this policy.
What a pre-order is
When a size is temporarily sold out, we may offer it as a pre-order. You order and pay now, and we ship it as soon as the new batch has arrived at our warehouse. A pre-order is clearly marked as such on the product page, in your bag and in your order confirmation, together with the expected shipping date.
Payment
A pre-order is paid in full at checkout, with the same payment methods as any other order. The price and any discount shown at the time of ordering apply. If you pay with Klarna, Klarna's payment terms run from the date of purchase, not from the date of shipping.
Expected shipping date
The shipping date on the product page and in your order confirmation is our best estimate, based on the production and transport planning of the batch. It is not a guaranteed date: production and shipping can run late. If the expected date changes, we email you the new date right away. Once your pre-order has shipped, our normal delivery times apply.
Orders with items in stock
If your order also contains items that are in stock, we ship those right away. Your pre-order follows in a separate shipment as soon as it arrives. You pay shipping once; the second shipment is on us.
Cancelling your pre-order
You can cancel a pre-order free of charge at any time before it ships. Email hey@feelcosy.co with your order number and we refund the full amount to your original payment method within 14 days. If the expected shipping date moves by more than 14 days, or we have not shipped your pre-order within 14 days after the expected date, you may cancel for a full refund as well. If we are unable to deliver a pre-order at all, we cancel it ourselves and refund you in full.
Withdrawal and returns
After delivery, the normal rules apply: the statutory 14-day right of withdrawal, which starts when you receive the item (for an order delivered in several shipments: when you receive the last one), and our 100-day free exchange and return policy. See our Return policy.
Updates
We keep you posted by email: when your pre-order is placed, when the expected date changes, and when it ships, with track & trace. Please keep your email address and shipping address correct and check your spam folder. Want to change your shipping address? Email us before the pre-order ships.
Contact
Cosy.co B.V. (Chamber of Commerce/KvK 42075202), trading as Cosy. Questions about a pre-order: hey@feelcosy.co. We reply within one working day.